T&C's Agreed to by Customers when Confirming and making Payment for All GreenAgric purchases
Production & Delivery Time
All GreenAgric Greenhouse Tunnels are made to order for each Customer ... and production takes 20 full working days ... plus a week to 10 days for delivery ...
Subject to whatever challenges we encounter like loadshedding, pandemics, lockdowns, riots, strikes, road blockages, unrest, criminal activity, adverse weather conditions etc etc ...
Recently we have been affected by the exceptional prolonged loadshedding, poor telecommunications, adverse weather conditions, blockades of major road freight routes by striking truck drivers and ongoing national instability ...
Please Be Patient ... the Very Best Value for Money Greenhouse Tunnels are really worth waiting for ...
The GreenAgric Group
GreenAgric is Trilingual
The GreenAgric Group is trilingual in English, Afrikaans and IsiZulu ... Please feel free to communicate with us in your preferred language
Die GreenAgric Groep is meertalig in Afrikaans, Engels en IsiZulu ... Komunikeer gerus met ons in die Taal van u keuse
IGreenAgric Group izilimi ezintathu ngesiNgisi, isiBhunu kanye nesiZulu ... Sicela ukhululeke ukuxhumana nathi ngolimi oluncamelayo
The Consumer Protection Act
Consumers are afforded an initial cooling-off period of five business days, from receipt of payment, to rescind the sale ...
Consumers have the right to return defective goods, at their own cost, and request a full refund for the defective components, provided this is done within a 7 day period after the delivery of the goods.
Furthermore Consumers are allowed, subject to cancellation charges, to cancel the sale, subject to certain limitations.
Consumers right to lodge complaints ...
The Equality Court has jurisdiction in respect of alleged contraventions.
Proceedings may be instituted before an Equality Court.
Consumer complaints may be filed with the National Consumer Commission, the latter of which is required to refer such complaints to the Equality Court, if they appear to be valid.
Suppliers have the right to charge consumers for loss or damage of goods, if this resulted from gross negligence, recklessness or deliberate actions.
Suppliers are entitled to impose a charge for the cancellation of orders.
Refunds may be considered, subject to certain exceptional circumstances, and subject to receipt directly from Bankers, confirming the Full Banking Details, from which the original payment was made ...
or alternatively, in the form of written correspondence, from Registered Practicing Attorneys, confirming their Trust Account Banking Details, to which Customer refunds may be made.
ALL Legal Costs, both Supplier and Customer, are to the Customers Account.
Refunds are subject to both Bank and SAPS Clearance Checks, which will take time to process.
GreenAgric's T&C's are to prevent Scams and Money Laundering.
Desist from making any inflamatory & derogatory statements
Under the laws in South Africa, it is unlawful for an individual to make deliberate derogatory statements that intend to harm a person’s personal and business reputation.
This includes derogatory and threatening statements made by Client Attorneys.
Defamatory statements include, but are not limited to, postings on Social Media and communication with other individuals.
Customers have the right in terms of the Consumer Protection Act, to channel any factual grievences that you may have to the Consumer Ombudsman or to your personal attorney.
Your personal data, your options, our responsibility
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General Enquiries for Information Only
General Enquiries for information only, are chargeable at a pre-payment rate of R150.00 per hour or part thereof ...